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Cancellation & Return Policy

Cancellations

We understand that unanticipated events happen occasionally in everyone's life. In our desire to be effective and fair to all clients, the following policies are honored: 24 hour advance notice is required when canceling an appointment with no penalties. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24-hour advance notice you will be charged a $25 fee. This amount will be charged to the credit card on file and must be paid prior to your next scheduled appointment.

Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders as well.

Returns

If for any reason you are not satisfied with our physical product, please notify us within 7 days for store credit only. Unused products in their original packaging may be returned within 14 days for a full refund.  Special Orders and gift certificates are final sale items and may not be returned.

All services are non-refundable but we will be more than happy to work with you in resolving any issues that you may have. Gift certificates are not redeemable for cash or other gift certificates.

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